Shipping & Cancellation

How long does it take for Jiwa to ship out the products?

Orders received at any time are shipped within 24 business hours, from the freshest milled batch

What if I want to change my address?

Fill this form right away, and make amends soonest, before we ship it out!

Still unable to change the address? Drop us an email at and we’ll make sure you-and only you get the good stuff!

How do I cancel my order?
While we hope it does not get to this- please send us an email to with your order details and we’ll cancel it promptly. Once the product leaves our hands, it cannot be taken back, so any cancellations need to be done before shipping only

When can I return my order?
For Returns 5-7 working days

When will I get the refund?
For Refund 2-3 working days