Returns & Refund

How do I return my order?
We pride ourselves for bringing to you the freshest organic supply there is. And grain, like other vegetable or fruit, is perishable. We consider returned goods, compromised in freshness. So at Jiwa, we do not have a return policy. But please feel free to write to us at and we promise to do whatever we can to resolve the issue.

I'm not too happy with the product (or have received the wrong shipment). What do I do now?
To err is human, and despite our best effort to give you only the best wholegrain product, maybe something went wrong. Please feel free fill up the form on this page, or shoot out an email to We shall make up in the best way possible, else refund your money right back to you.

How do you Refund my money?
Jiwa will process the refund based on your chosen mode of payment. This typically takes about 5-7 working days.